Refund & Returns Policy

Last updated: September 3, 2026

Thank you for shopping with CINIS. Because our products are consumable food and beverage items, the following policy applies to all orders.

All sales are final

For health and safety reasons, we are unable to accept returns or issue refunds on any product once an order has shipped. This applies to both one-time purchases and subscription orders. Please review your order carefully before completing checkout.

Damaged, defective, or incorrect orders

Your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, contact our Client Care team at hello@takecinis.com within 7 days of delivery with:

• Your order number, and
• A clear photo of the issue.

We will review your request and, at our discretion, may provide a replacement or refund. Resolutions are handled case by case.

Non-delivery

If your tracking shows the order was delivered but you did not receive it, contact us within 7 days of the delivery date so we can help investigate. CINIS is not responsible for packages marked delivered by the carrier or lost due to an incorrect or incomplete shipping address provided at checkout. Please see our Shipping Policy for details.

Order changes and cancellations

Once an order has been submitted, we begin preparing it right away and cannot modify or cancel it. If you have a subscription, you can manage, skip, pause, or cancel future renewals anytime from your account before your next billing date. Orders that have already renewed and shipped are not eligible for cancellation or refund.

Subscriptions

Subscription orders renew automatically on your scheduled billing date until cancelled. You may cancel at any time before a renewal from your account; cancelling stops future orders but does not refund orders that have already been billed or shipped.

Contact

For any questions about this policy, email hello@takecinis.com.